Shadchanus and family
I charge $2000/side for people in chutz la'aretz (first-time marriages, 29 years or under, no special needs or conditions)In other words, she would expect $2000 (from each side) if the shidduch came off even though this seems to be about a re-introduction, not someone they had not known of before.
I told the person that it is sad that she makes it clear she would not pick up the phone if she is not assured she would be paid for the shidduch. But from her perspective, she is charging for her service. The fact that the service is for a relative -- as far as she sees it-- is no reason to give up her fee. I'm not saying I agree with her point of view, but I believe that she thinks she is entitled to make money on this deal as she would on any other.
From my perspective, it is cold and calculating, to not lift a finger to promote a shidduch without assurance of renumeration. There is a notion of chessed and altruism. If we only did things for money, there would be no volunteering -- no one packing the boxes for Tomchei Shabbos or delivering them. There would be no kallah teachers who forego the fee leshem mitzvah. I try to instill such values in my own children who get dragged over to pack the boxes and are told not to demand money when babysitting for cousins. They also see that I have committed to cover dispatch for Chaverim every week. So I do understand the business perspective, but one's view should not be that limited -- particularly when dealing with family that may have done and in future do favors for you.